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Bespoke Commissions

Want a unique way to show off your family history? I take bespoke commissions to design custom family trees. I combine careful data checks with beautiful design elements to create a piece that honours your heritage.

Custom Tree Designs

You can choose a high-resolution digital file to share online. Or, you can choose a gallery-quality print for your home. Each piece is crafted to your exact needs.

From £45 — typically £45 to £99

Most bespoke charts fall between £45 for a digital file and £99 for a framed 16 x 20 inch print. Every family tree is different, with varying generations, data points and design needs, so layouts outside the fixed-price range below are quoted individually before any work begins.

Three bespoke layouts now have fixed prices and rendered samples: a descendants with marriages chart and a family chart with a summary at £99 framed (16 x 20 inch; £75 print only, £55 digital file), and six new motifs on the 16 x 16 inch chart at £85 framed, available on request. See the bespoke chart samples and prices.

Welsh Dragon, available by commission. Y Ddraig Goch is the first of the new motifs to have its own palette: dragon red lines, warm white and a pale Welsh green behind the names, with the dragon itself as a faded watercolour at the centre. It is set on the standard six-generation chart at the shop prices (£85 framed, £65 print only, £45 digital file, 16 x 16 inch), or behind the marriages chart or the summary chart at those layouts' prices. Ask for it through the contact form with the subject Bespoke chart enquiry, and say whether you would like the open layout, where only the red lines and the dragon show, or the segmented layout, where the green and white segments alternate beneath the dragon.

The Commission Process

Every bespoke project begins with a free chat. During this chat, we will discuss your family history and your preferred design style. We will also talk about the final print format you want. Whether you have a simple GEDCOM file or complex records, I will work closely with you. Together, we will make sure your family's unique story is shown in a beautiful, museum-quality piece.

Need Family Research or Data Auditing First?

If you have hit a research "brick wall" or need your GEDCOM file audited before commissioning a chart design, explore my dedicated Genealogy Services. All research projects include an initial free 1-hour consultation or documentation review with a proposed action plan.

Please get in touch today. We can discuss your vision, look at your family data, and begin bringing your history to life.

Enquire About a Commission

Returns & Refunds Policy

Returns Policy Overview

Every product (digital files, unframed prints, or framed prints) available on this site is custom-made to order. To ensure the highest quality and fastest delivery, physical orders are fulfilled by regional print partners (LUMAPRINTS in the US, Artovo in the UK/EU). Because each piece is produced specifically for you upon ordering and data submission, our returns policy is tailored to bespoke manufacturing.

1. Damaged or Defective Items

If your physical order is damaged in transit or contains a manufacturing defect (such as a misprint or structural issue), you are entitled to a free replacement or a full refund.

  • Reporting Timeframe: Please report within 30 days of receiving your item.
  • How to Report: Email contact@markdmillican.co.uk with your order number and photographs of the damaged product and packaging.
  • Resolution: Free replacement expedited at no cost or a full refund to your original payment method.

2. Change of Mind / Buyer's Remorse

Because each design is custom-manufactured exclusively using your unique family data, we do not hold inventory. Therefore, we cannot accept returns or offer refunds for "change of mind" once an order is finalised and approved.

3. Order Cancellations & The Proofing Process

  • Data Pending (Full Refund): Cancel before submitting your GEDCOM or CSV data for a 100% full refund.
  • Proofing Stage (Partial Refund): If you cancel during the proofing stage before final print approval, up to £45 is retained to cover the design work already done and any balance above that is refunded, so a £45 digital-only order is not refundable once proofing has begun.
  • Final Approval (No Refund): Once final proof approval is submitted, printing begins immediately and orders cannot be cancelled or refunded.

4. Lost or Missing Packages

If tracking shows no updates or indicates your package has been delivered but is missing, allow 48 hours and check with neighbours or your local delivery office before contacting us for a replacement claim.

5. Digital Files & Reprints

Your chart files are kept for six months after delivery. In that time a lost digital file is re-sent free of charge, and a further print of the same chart can be ordered at the standard print price without repeating the design stage.

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