Contact

Have a question about bespoke genealogy charts, lineage research, record auditing, or booking a free 1-hour consultation? I am always happy to help.

Get in Touch

Whether you are interested in a bespoke ancestral design, genealogical research, or GEDCOM auditing, I would love to hear from you. Every lineage is unique, and taking the time to understand your specific goals ensures the best possible outcome for your family history.

Free Genealogy Consultation: For research and auditing inquiries, I offer an initial free 1-hour remote consultation or documentation review. The outcome is a proposed action plan for your approval detailing recommended steps and transparent costs (where applicable) before any paid work begins.

If you have already compiled your genealogical records into a GEDCOM file, or if you are just beginning to organize your research, please do not hesitate to reach out.

Please use the contact form to send me a message directly. I strive to respond to all inquiries within 24 to 48 hours. Alternatively, you may reach out via email.

Email:
contact@markdmillican.co.uk

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Returns Policy Overview

Every product (digital files, unframed prints, or framed prints) available on this site is custom-made to order. To ensure the highest quality and fastest delivery, physical orders are fulfilled by regional print partners (LUMAPRINTS in the US, Artovo in the UK/EU). Because each piece is produced specifically for you upon ordering and data submission, our returns policy is tailored to bespoke manufacturing.

1. Damaged or Defective Items

If your physical order is damaged in transit or contains a manufacturing defect (such as a misprint or structural issue), you are entitled to a free replacement or a full refund.

Reporting Timeframe: Please report within 30 days of receiving your item.
How to Report: Email contact@markdmillican.co.uk with your order number and photographs of the damaged product and packaging.
Resolution: Free replacement expedited at no cost or a full refund to your original payment method.

2. Change of Mind / Buyer's Remorse

Because each design is custom-manufactured exclusively using your unique family data, we do not hold inventory. Therefore, we cannot accept returns or offer refunds for "change of mind" once an order is finalised and approved.

3. Order Cancellations & The Proofing Process

Data Pending (Full Refund): Cancel before submitting your GEDCOM or CSV data for a 100% full refund.
Proofing Stage (Partial Refund): If you cancel during the proofing stage before final print approval, a £45 processing fee is retained to cover design work, and the rest is refunded.
Final Approval (No Refund): Once final proof approval is submitted, printing begins immediately and orders cannot be cancelled or refunded.

4. Lost or Missing Packages

If tracking shows no updates or indicates your package has been delivered but is missing, allow 48 hours and check with neighbours or your local delivery office before contacting us for a replacement claim.