How do I submit my family tree data?
Send us a GEDCOM file, or fill in our Excel or CSV template. A GEDCOM is the standard export from Ancestry, FamilySearch and almost every other genealogy site or program. The templates suit anyone who prefers to compile their ancestral records by hand.
What is a GEDCOM file, and do I need one to order?
A GEDCOM file is the standard family tree export, and you do not need one to place an order. Ancestry, MyHeritage, FamilySearch, Findmypast and desktop programs such as Family Tree Maker, RootsMagic and Gramps all use it to save and share a tree. You choose your design and pay first, then send your tree afterwards as a GEDCOM export or by filling in our simple spreadsheet. Exporting a GEDCOM takes about a minute and our step-by-step guides show you how.
Guides: How to download a GEDCOM file from Ancestry and How to export your family tree as a GEDCOM file.
How do I export a GEDCOM file from Ancestry, MyHeritage or FamilySearch?
Ancestry: open your tree, choose Tree Settings, then Export tree and download the file. MyHeritage: open your tree, choose Manage trees, then Export to GEDCOM. FamilySearch does not let you download a GEDCOM from its shared Family Tree, so use a FamilySearch-compatible desktop program such as RootsMagic or Ancestral Quest to download your branch and export from there. Our articles walk through every site and program step by step.
What is a bespoke genealogy chart?
A bespoke genealogy chart is designed from scratch around your own lineage rather than fitted to a template. Rigid templates force every family into the same grid, whereas designing each chart individually accommodates the unique structure of your lineage and produces a balanced, gallery-quality composition.
What printing methods and materials do you use?
Charts are printed by the giclée process with archival inks on premium art paper. Archival inks resist fading, so your family chart keeps its colour and crisp typography for generations.
Can I receive my chart as a digital file instead of a physical print?
Yes. A digital-only chart costs from £45 and is supplied as a high-resolution JPG, a PDF and an infinitely scalable SVG. You can share the artwork online or have it printed and framed by a local specialist. An unframed print is from £65 and a framed print from £85.
What is a circular family tree?
A circular family tree places you at the centre and arranges each generation of ancestors in a ring around you. A standard tree grows sideways and becomes unreadable within a few generations, but a circular tree radiates outward, giving each doubling generation the space it needs while looking like a piece of modern art.
How long does a bespoke commission take?
Standard design turnaround time is approximately 5 working days once we receive your verified family records. After you review and approve your digital proof, fine art giclée printing, framing, and tracked delivery typically take 3 to 5 working days depending on your location.
Can I choose the colours and style?
Yes. Choose from Full Colour, Minimalist or Watermarked styles, with motifs such as the Celtic Knot, Thistle or Rose. For fully bespoke commissions we can tailor the colour palette to match your home decor.
Do you ship internationally?
We deliver physical prints to the UK, Ireland and the United States, and digital files anywhere in the world. UK and Ireland prints ship free with tracking; US shipping is calculated at checkout from your address. Prints are made by regional print partners, Artovo for the UK and Ireland and LUMAPRINTS for the US, so they travel a short distance. If you live elsewhere, choose the digital option and have the chart printed and framed locally.
How can I pay?
You can pay by debit or credit card through Stripe, or with your PayPal account. Both open on the provider's own secure page, so card numbers never reach this site. Prices are shown in GBP, EUR or USD using the currency selector at the top of every page.
What if I lose my digital file or need a reprint?
Your chart data and layout files are kept for six months after delivery. In that time we will re-send a lost digital file free of charge and can arrange a reprint of your chart at the standard print or framed price without repeating the design stage. After six months the files are permanently deleted under our privacy notice, so a new order is needed.
What is your returns and refunds policy?
Damaged or defective items are replaced or refunded in full if you report them within 30 days of receiving them. Because every chart is custom-made from your family data, we cannot accept change-of-mind returns once a design is approved. Cancellations are refunded in full before you send your data, less up to £45 for design time at the proofing stage, and cannot be made once you give final approval and the order enters the print queue. For full details on cancellations and proofing stages, please see our Returns & Refunds Policy.