Genealogy resources directory

1. Damaged or Defective Items

If your physical order is damaged in transit or contains a manufacturing defect (such as a misprint or structural issue), you are entitled to a free replacement or a full refund.

• Reporting Timeframe: Please report within 30 days of receiving your item.
• How to Report: Email contact@markdmillican.co.uk with your order number and photographs of the damaged product and packaging.
• Resolution: Free replacement expedited at no cost or a full refund to your original payment method.

2. Change of Mind / Buyer's Remorse

Because each design is custom-manufactured exclusively using your unique family data, we do not hold inventory. Therefore, we cannot accept returns or offer refunds for "change of mind" once an order is finalised and approved.

3. Order Cancellations & The Proofing Process

• Data Pending (Full Refund): Cancel before submitting your GEDCOM or CSV data for a 100% full refund.
• Proofing Stage (Partial Refund): If you cancel during the proofing stage before final print approval, a £45 processing fee is retained to cover design work, and the rest is refunded.
• Final Approval (No Refund): Once final proof approval is submitted, printing begins immediately and orders cannot be cancelled or refunded.